Processing & Shipping Time

At Urban Glo Shop, we strive to get your orders to you as quickly as possible. Orders are typically processed within 1-3 business days (excluding weekends and holidays). Once processed, shipping times vary based on your location:

• Standard Shipping (U.S.) – 5-8 business days
• Express Shipping (U.S.) – 2-3 business days

You will receive a tracking number via email once your order has shipped.

Shipping Rates & Options

• Free Standard Shipping on U.S. orders over $99
• Flat Rate Shipping – $5.99 for orders under $99
• Express Shipping – Rates calculated at checkout

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order from the link you have received in your email. If you don’t receive a tracking email within 3 days, please check your spam folder or contact us at urbangloshop@outlook.com .

Lost or Stolen Packages

Urban Glo Shop is not responsible for lost or stolen packages marked as "delivered." If this occurs, please check with your local post office or carrier for assistance.

Delays & Issues

Shipping delays may occur due to:

• Weather conditions
• Carrier service disruptions
• Customs processing (for international orders)

If your order is delayed beyond the expected timeframe, reach out to us at urbangloshop@outlook.com, and we’ll assist you.

Returns & Exchanges

Returns are accepted within 14 days of purchase 

If you have any questions, don’t hesitate to reach out to our support team! 💛

📧 Email: urbangloshop@outlook.com